Frequently Asked Questions
Everything you need to know about transforming your living space.
What is the estimated delivery time for furniture orders?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer international shipping?
Currently, we ship to the contiguous United States and Canada. We are working on expanding our logistics to support international shipping in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture is non-refundable.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment in real-time.
Are your materials sustainably sourced?
Yes, we prioritize eco-friendly manufacturing. Over 80% of our wooden furniture is crafted from FSC-certified timber, and we use low-VOC finishes to ensure safety for your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.